Lessons learned from a Cisco TelePresence customer

Avoiding 5,300 business trips for Procter and Gamble workers wasn't the only benefit to installing Cisco TelePresence says the consumer goods manufacturer which began using Cisco's slick videoconferencing setup in October 2007.

Here are some takeaways from the case study of TelePresence at P&G by Network World's Jim Duffy. 

* Cisco TelePresence requires between 9Mbps and 15Mbps of bandwidth. P&G has scores of Cisco IOS software releases and versions deployed, most of which predate TelePresence. Bringing all of those IOS versions up to speed and then conditioning each link between TelePresence studios was a long and drawn-out process.

* "You have to be very, very cognizant of where you're putting these studios, not only with respect to the network path but with the physical conditions surrounding the technology – that is, if you're very particular about the experience, which we are," says Laurie Heltsley, director of Global Business Services at P&G Heltsley. P&G had to consider lighting, sound and noise levels "so that the experience was simply impeccable," she says.

* "It's not only an individual productivity boost but a team and business-process productivity boost," Heltsley says. "The collaborative piece of it, that's where we started. But we're seeing now a very rapid shift of the overall interest and use into business process enabling."

See also:

Cisco Telepresence: Pretty Spooky…

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